Privacy Policy

Web analysis with Matomo

In order for us to provide you with the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:

  • Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
  • Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visited, the date and duration of your visit, your anonymized IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site, and to recognize and stop any misuse.
  • Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.
  • Create an account — when you sign up for and open an account on our forum, purchase a premium plugin on the Matomo Marketplace, or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for.

Opt-out of website tracking

You can opt out of being tracked by our Matomo Analytics instance below:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Your Rights

You have the right to be informed of Personal Data processed by Matomo, the right to rectification/correction, erasure, and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of personal data you provided to us. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers. To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Matomo’s support team: In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.


We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.

Matomo uses the following subprocessors to process the data collected by our websites:

SubprocessorData location and securityService
AlwaysDataEurope, FranceSecure infrastructure for servers, databases, and logs hosted in Paris, France.

Third-party services we use

When you visit our website or purchase products or services, we use the following third-party services that may collect personal data:

RecipientPurpose of processingLawful basisData location and securityPers. data collected by third-partyPrivacy Policy
Matomo CloudTo collect and analyze information about how you interact with our websites (web analytics), and to recognize and stop any misuseLegitimate interestGermany and IrelandAnonymized IP address, Pages visited, browser and device used, mouse movements, anonymized key strokes, and more.Link
YoutubeTo play videosLegitimate interestUSAIP addressLink
UserlikeTo be able to chat with youLegitimate interestGermanyMessage, Name, Email, …Link
MadMimiTo send you our newsletter emails after you sign upExplicit consentUSAEmailLink
Discourse HostingTo create an account on our forumContractGermanyEmail address, Username, Name, Password, PostsLink
Matomo Marketplace shopTo create an account on our shopContractFranceUsername, password, names, email, payment information, phone number physical addressLink
HelpScoutTo receive and reply to your messages after you contact usLegitimate interestUSAIP address, Message sent, Name, Email…Link
Amazon AWSTo improve the page performance of our website and to host our videosLegitimate interestWorldwideServer logs (IP address, user agent…) are stored in GermanyLink
PayPal and BraintreeTo receive paymentsLegitimate interestUSAPayment transaction details (name, payment details, IP address…)Link
LeverTo receive job applications and reply to applicantsExplicit consentUSAJob application details (Email, name, CV/Résumé, IP address…)Link
QuickchannelTo sign up for the webinar, receive confirmation, reminder emails, follow-up emails, and participate in webinarsExplicit consentSwedenName, Email, Company, Phone number, IP address, Browser information, Operating system, Type of device, Screen size, Internet connectionLink
HubSpotTo send marketing materials relevant to your interestsExplicit consentEUEmailLink
HubspotTo receive webinar signup confirmation, reminder and follow-up emailsExplicit consentEUEmailLink

Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect Matomo’s legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services, or comply with legal obligations.

Privacy Policy Changes

We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.

Contact Us

Contact form:

EU Representative
Our EU Representative as a controller or processor not established in the Union (article 27 GDPR) is:
ePrivacy Holding GmbH
Große Bleichen 21
20354 Hamburg

External Data Protection Officer
ePrivacy GmbH
represented by Prof. Dr. Christoph Bauer
Große Bleichen 21, 20354 Hamburg

If you have any questions or concerns regarding your information, please contact If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company InnoCraft.


This website contains links to other sites. MyCaucasus assumes no responsibility for the data protection practiced on other sites and the contents published there.

Contact and inquiries

If you have any questions about your personal data or requests for deletion, please do not hesitate to contact us. You can contact our data protection officer as follows:

Phone: +995 595 03 81 17

Dear visitor,

Please note that we are fully booked for trips in 2024. However, we are happy to accept inquiries for 2025.

Sincerely yours,

Your MyCaucasus Travel team